24-Hour Late Cancellation Penalty Policy

1. Free Adjustment Window

You may reschedule or cancel any booking free of charge as long as changes are made at least 24 hours before the scheduled start time.

2. Automated Late Mitigation Fee

If a booking is rescheduled or cancelled less than 24 hours before its start time, an automated late-mitigation processing fee of 15% of the booking total will be charged against the customer's authorized card. This fee compensates the Cleaner for reserved time and lost revenue.

3. No-Show

If the Cleaner arrives at the address and cannot access the property within a 20-minute buffer, the booking is treated as a no-show and 100% of the fee is retained.

4. Force Majeure

Late fees are waived in verified cases of medical emergency, natural disaster, or other force majeure documented within 48 hours to support@cleanbaz.com.